FAQs

  1. Where in London is your service available?

    Our service is available in the following Zones 1 & 2 London Boroughs: City of London, Westminster, Kensington & Chelsea, Hammersmith & Fulham, Camden, Islington, Hackney, Tower Hamlets (ending at Bethnal Green/Limehouse), Wandsworth, Lambeth

  2. How can I trust my trainers are in safe hands?

    We have 10 years of experience behind us and with this experience, we train all of our staff with the techniques required to clean trainers to a professional standard.

  3. Do you repair trainers?

    Currently, we do not repair trainers e.g. fixing a buckle, repairing tears etc.

  4. What cleaning products do you use and are they safe?

    All of the products we use are completely biodegradable, containing natural ingredient so that it’s easy on the environment and your trainers.

  5. What does a clean include?

    We clean the entire upper section of the trainer, including the tongue, midsole and laces.

  6. What materials do you clean?

    Generally all (leather, suede, canvas, cotton mesh netting etc.) but our service is on a case by case basis.

  7. What trainers don’t you clean?

    We usually won’t except trainers with hand painted or printed artwork as the risk of smudging or damage is far greater. However, we asses all trainers on a case by case basis.

  8. When will my trainers be returned to me?

    72 hours (3 days) from the date of the collection. We will return your trainers to the collection address unless stated otherwise. Delivery is between 18:00 - 20:00.

  9. What time will my trainers be collected?

    Between 18:00 - 20:00 from the scheduled collection address.